Phone:

(+44)(0)1173 328277

Email:

support@edgecumbe.co.uk

 What our clients say...

Testimonials

I have been using the Edgecumbe Doctor 360 system for over 5 years and find it very easy to use. Any queries that I have are dealt with very promptly and efficiently. Keep up the good work!                                                                                                                             Tracey Hammond, Medical Revalidation Support Manager: University Hospitals of Leicester NHS Trust (January 2018)

Thank you for all your support in 2017, the customer service you offer is fantastic and I'm always reassured, thank you.
Lorraine Bowman, Appraisal & Revalidation Officer: Bolton NHS Foundation Trust (December 2017)

Can you feedback from me that I think Edgecumbe have excellent customer service and I will certainly recommend you to other practices. When I have called or e-mailed you have been very friendly and efficient. Thanks again.
Tyronn Tate, Practice Manager: Wincobank Medical Centre (October 2017)

I can honestly say the Client Support is really excellent, couldn’t be improved and all are a pleasure to deal with. I never hesitate to contact your service as I know the response will be most helpful and speedy and always put me at ease.  No question is a ‘stupid question’. Well done, you truly deliver a wonderful and efficient service.
Lorraine Bowman, Appraisal & Revalidation Officer: Bolton NHS Foundation Trust (August 2017)
 
I have been very impressed with the whole process and have been recommending Edgecumbe to everyone. Have a good Christmas
Dr Helen Taylor, GP: NHS South Yorkshire & Bassetlaw (December 2016)
 
Thank you for all the help that you have given me.... it has been invaluable, and so pleasantly provided. I feel that the level and quality of service that you have provided to me needs to be acknowledged
Consultant: BMI Healthcare (2015)
 
I find all the Edgecumbe staff most professional and always go above and beyond to help, not matter what the problem. Maybe the individual NHS organisations should send some of their staff to your company for course in customer care. As far as I am concerned, the Edgecumbe staff provide a World Class Customer Service.
Sheryl Yearwood, Revalidation Project Manager: Central and North West London NHS Foundation Trust (March 2015)

 

User Survey Results

We take great pride in actively seeking feedback to help us understand how we can continuously improve and optimise our service for our clients. That is why we ask for feedback from each individual participant once they have completed their 360 feedback exercise with us. See below for a summary of the latest results.

In 2017*

 

Doctors' Comments

Very efficient and easy to use system, reports are very attractive and professional. 

I have used Edgecumbe Doctor 360 before and I think it is very efficient and reliable service. The website is easy to use. All the instructions are clear.

The entire process was smooth and my queries were promptly resolved over the telephone.

Effective & easy to operate system.

Excellent.

The Edgecumbe 360 degrees feedback is comprehensive and report well presented.

Easy to use, quick and efficient in releasing report.

It was a worthwhile exercise.

Overall happy with the process and recommended it to my colleagues.

This is a very good system - first time I have used it.  Previously I had used the anaesthetics Royal College 360 process.

 

*Results taken from surveys completed by 161 doctors, between 4th Jan - 24th August 2017

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