Common misconceptions (and pleasing truths) about Doctor 360

Success in healthcare relies on both medical expertise and continuous professional development through feedback and revalidation – and Doctor 360 is here to help you achieve just that. Our Doctor 360 colleague and patient feedback questionnaires are designed to pinpoint key performance areas, enabling constructive, accurate, and helpful feedback that supports ongoing professional development.

However, it’s easy to make assumptions about what our Doctor 360 assessments provide. Here, we’ll address some common misconceptions and reveal the pleasing truths about how our platform can truly benefit medical professionals.

Misconception #1: If I use the Doctor 360 platform, I need to use the system for both colleague and patient feedback.

Truth: You can choose one or the other (or both)!

At Doctor 360, we recognise that each healthcare professional’s needs are as unique as their practice. That’s why our platform offers the flexibility to tailor feedback to suit your specific requirements. Whether you want to focus on colleague feedback, patient feedback, or both, the choice is entirely yours. This flexibility allows you to gain the most relevant insights for your professional growth, enhancing your practice without unnecessary constraints.

Misconception #2: Feedback must be collected digitally or on paper.

Truth: With Doctor 360, you have the flexibility to choose!

Whether you and your colleagues/patients prefer digital methods, traditional paper-based questionnaires, or a blend of both, Doctor 360 accommodates your needs seamlessly. This adaptability ensures that you can enhance your feedback process without compromising on convenience or efficiency. For digital responses, survey respondents can simply scan the QR code with their smartphone or tablet, which directs them straight to the questionnaire. This not only facilitates easy and efficient feedback collection but also supports a more sustainable approach to revalidation by reducing paper use.

Misconception #3: The Doctor 360 system uses a standardised feedback questionnaire for all roles.

Truth: We offer a variety of alternative questionnaires designed to meet the specific needs of different medical roles.

We understand that one size doesn’t fit all, so we’ve developed alternative feedback questionnaires to provide meaningful and actionable insights for those in different roles within the healthcare system to ensure that the feedback you receive is pertinent and valuable to your unique context.

Misconception #4: Only one colleague can be appointed to distribute feedback questionnaires to patients.

Truth: You can choose more than one colleague to help with the process, if preferred.

We appreciate that it is not always feasible for one person to act as your appointee, especially in environments where colleagues may work different shifts. Therefore, you can select more than one colleague to assist in the distribution of questionnaires to make the process more efficient. Each colleague involved in this process will need to sign a declaration form indicating the number of questionnaires they have collected.

Misconception #5: Once you are assigned to an exercise, you must gather all feedback within a timeframe set by the system.

Truth: You can keep your colleague or patient feedback exercise open for as long as you need.

While it is important to ensure that feedback reports are completed in alignment with appraisal or revalidation schedules, the system itself does not impose a deadline for report completion. This flexibility allows you to collect feedback at your own pace and convenience. Additionally, you have the option to decide whether to begin with colleague feedback or patient feedback first, allowing you to tailor the process to your own professional workflow and preferences.

Misconception #6: A Doctor 360 colleague and patient feedback report must be released with our required minimum of feedback from 12 colleague and 17 patients.

Truth: A report can be released with an absolute minimum of six colleague and seven patient feedback forms, if required.

The standard requirement typically necessitates more comprehensive feedback to ensure the validity and reliability of the report. However, recognising the varying circumstances and roles of medical practitioners, an exception can be made. With an absolute minimum of feedback – consisting of three peer and three junior colleague forms, alongside seven patient forms – a report may still be produced. This reduced feedback requirement must be accompanied by a signed Responsible Officer (RO) form, acknowledging the deviation from standard requirements. While this report is not considered fully valid, it offers a solution for those unable to meet the usual criteria, ensuring that the necessary feedback can still be documented and used effectively.

The Doctor 360 system: an overview

• It’s easy: Our Doctor 360 assessment requires far fewer respondents to provide the detailed feedback necessary for complete GMC compliance, without compromising on the quality of insights. This simplifies the evaluation process, saving time and resources while maintaining high professional standards.
• It’s trusted: Expect highly accurate benchmarking based on robust psychometrics. View results by specialism, practice, or against the entire database of medical participants.
• It’s clever: Enjoy our highly automated, intelligent online tools that chase up respondents with reminders, so you don’t have to.
• It’s dependable: Experience manual processing of patient feedback, ensuring high levels of accuracy and fast flagging of concerns.
• It’s accessible: With a mobile-friendly and responsive design, it’s easy to use on every type of device.
• It’s personal: While the system is completely automated, our friendly, responsive team is always on hand to help you complete your reports successfully.

Incorporating advanced feedback tools into medical practice is not just about meeting appraisal and revalidation requirements; it’s about fostering a culture of continuous improvement, and Doctor 360 supports professional development in a way that offers true value and flexibility. If you’re ready to take the next step in enhancing your practice, get in touch with a member of our team today.