Organisations2021-05-26T09:46:36+00:00

The best choice for your doctors

The most flexible and cost-effective way for your doctors to receive quality colleague and patient feedback reports

Contact us for a quote: support@edgecumbe.co.uk

Joint Doctors

Validity and GMC compliancy with fewer feedback returns

Excellent quality outputs mean that less of your doctors’ valuable time is taken up with the feedback process. As part of our drive for continual improvement, we commissioned an independently conducted G-study into the psychometric properties of our Doctor 360 tool. This study demonstrated that our reporting has a higher level of reliability than any other that we have encountered. For example, our tool requires only 12 colleague and 17 patient questionnaires to achieve the threshold for acceptable validity and GMC compliancy (compared to 15 colleague and 34 patient returns for the GMC’s own feedback tool).

A new, simple and quick-to-use online system

  • Fully automated: Email prompts at every stage of the process and reports ready to download and upload to the appraisal portfolio as soon as they are ready.
  • Accessible and compatible: A responsive site that performs well on all browsers and screen sizes, with guaranteed AA compliancy for accessibility.
  • High performance: State-of-the-art technology that is efficient and speedy, making life easier for you, your doctors and their colleagues.
  • Intuitive: Easy to navigate and use; designed with a fresh and simple look and feel.

Specialty and bespoke questionnaire service

Not all doctors find the standard colleague and patient feedback exercise suitable for their line of work. Whether you would like to have colleague and patient questionnaires tailored to the values of your designated body, or use various questionnaires to suit different specialities within the organisation, we have a team of consultants on hand who can design and validate questionnaires to suit your specific needs.

Remote patient feedback

Our tool incorporates multiple remote patient feedback facilities, including the capacity to send patients a unique link to the questionnaire via SMS or email for them to complete online. This avoids the need to enter their personal details into the system.

Avoid delays in receiving feedback from colleagues and patients

  • With our unique simultaneous feedback functionality, colleagues can now provide feedback for several doctors concurrently rather than completing each feedback request individually.
  • Upload a photo of each doctor to their online questionnaire to reduce the risk of colleagues or patients mistaking them for a different physician.
  • Nominated colleagues can instantly decline feedback invitations and provide a reason via the system, helping doctors to nominate someone else in their place at their earliest convenience.

The results – clear insightful reports for doctors and your organisation

Doctors receive a user-friendly report that makes it easy to understand their strengths, as well as areas for development. The report is accompanied by an optional workbook to help doctors get the most from their feedback results.

Benefits for organisations:

  • Access to simple status reporting on the progress of feedback exercises.
  • Immediate alerts regarding concerns raised within colleague feedback – no need to wait until the doctor receives the report.
  • The option to receive a Doctor 360 Trust Analysis Report, offering a cumulative view of the colleague and patient feedback received by your doctors during a revalidation cycle, including comparative insight across specialty or demographic cohorts and structured according to the four domains of good medical practice.

System and data security

Our online system is secure and resilient to ensure the security of personal data. As part of our Cyber Essentials accreditation, we use ISO 27001-compliant Azure hosting, which enhances the system security. Server hardware and data centre failover is built into the Azure hosting platform, along with robust backup and disaster recovery provision.

Client feedback

We receive excellent feedback from our Doctor 360 clients. See what our clients have to say about our service here: https://www.doctor360.co.uk/reviews/.

For more information, including a no-obligation quote, please contact us at support@edgecumbe.co.uk or complete the form below.

Contact us

Tel: 0117 332 8277
Email: support@edgecumbe.co.uk

Edgecumbe Consulting Group Ltd, Whitefriars, Lewins Mead, Bristol, BS1 2NT

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