Support desk

Take a read through our guides or get in touch with our team.

Doctor 360° support

If you need any help progressing your 360, please contact:

Email: support@edgecumbe.co.uk

Call: 0117 3328277

Patient Feedback attachments

If you need to send patient feedback files to us, please contact:

Email: patientfeedback@edgecumbe.co.uk

Doctor 360° account support

For assistance with using your Edgecumbe Doctor 360 account, please use the following resources:

FAQs Useful documents

Demo videos

About us

Our track record in medical appraisal and revalidation is second to none, starting in 1995. We have trained thousands of consultants and GPs in medical appraisal, and served on numerous advisory groups and committees. We also work closely with the National Clinical Assessment Service and have maintained our position as one of two providers authorised to perform behavioural assessments since its formation in 2002.

Our Assessment Services are delivered by a small, close-knit team who understand that NHS medical staff are very busy people. We pride ourselves on prompt answers to queries, and efficient escalation and prioritisation where required. Because we are small and flexible, there’ll always be a familiar voice on the phone to respond to short notice requests.

Read about each of our team members below!

Rebecca Lees

Assessment Solutions Director

Becky has worked within the Health division of Edgecumbe Consulting Group since 2010 and having trained in First Line Management, now heads up the Health Services team to ensure that clients receive the best assistance and support they can.

Since working as Business Solutions Director for the company, Becky’s main focus has more recently been to drive the quality and development of our Edgecumbe Health products. In particular, she has been looking at how we can best draw from client feedback to improve the product as well as looking at the data captured to improve organisational intelligence on the insights that can be gained from 360 feedback.

Georgia Feltham

Senior Client Service Coordinator

Georgia joined Edgecumbe in 2015 after completing her A-levels in Bristol. Georgia started with us as an assistant working on data entry for our Doctor 360 and has since progressed to Senior Client Coordinator focussing on supporting our Doctor 360 clients and improving our tools and processing within our Health Services department. Georgia is Edgecumbe’s champion typist, averaging about a thousand words per minute (or at least it sounds like it)!

Ellen Dacombe

Client Service Coordinator

Ellen joined Edgecumbe in 2021 and, alongside Georgia, coordinates the health assessment services. Her role is dedicated to supporting the Doctor360 team members, clients, GPs and doctors. She focuses on ensuring the smooth delivery of Edgecumbe’s health service whilst striving to improve the infrastructure and internal processes of Doctor360.

Summer Bolitho

Client Service Assistant

Summer joined Edgecumbe in October 2021. Summer is passionate about the work that Edgecumbe provides for its clients and enjoys being part of the dedicated Doctor 360 team. Her role includes administering and enabling support for GPs and doctors within the feedback service as part of their revalidation.

What do doctors think?

High standard, easy and fast – that’s what our customers tell us about our assessments. We love talking to all our customers, whether they’re doctors, revalidation managers or other professionals. This is what they say:

I think both systems (Doctor 360 and PReP) are fantastic together. The doctors can access everything in one place and it also makes it easier for the revalidation teams. I personally wouldn't want it any other way! It also super helpful when assessing the evidence for revalidation.

Revalidation Team

The Dudley Group NHS Foundation Trust

I have been very impressed with the whole process and have been recommending Edgecumbe to everyone.

Dr Helen Taylor

GP: NHS South Yorkshire & Bassetlaw

Edgecumbe have excellent customer service and I will certainly recommend them to other practices. When I have called or e-mailed they have been very friendly and efficient.

Tyronn Tate

Practice Manager: Wincobank Medical Centre

Accessing Doctor 360 reports on PREP - keeps everything together.

Revalidation Team

Calderdale and Huddersfield NHS Foundation Trust

I can honestly say the Client Support is really excellent, couldn’t be improved and all are a pleasure to deal with. Well done, you truly deliver a wonderful and efficient service.

Lorraine Bowman

Appraisal & Revalidation Officer: Bolton NHS Foundation Trust

Thank you for all the help that you have given me.... it has been invaluable, and so pleasantly provided. I feel that the level and quality of service that you have provided to me needs to be acknowledged.

Anonymous

Consultant: BMI Healthcare

I must compliment your service so far …Easy phone access for help, Prompt correspondence, Good instruction/helpful pdfs, Intuitive website, Easy to use online areas and nice informative lay out.

Andrew Hudson

GP Lead Quality and Patient Safety (NHS South Cheshire CCG)

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