Call Us 0117 332 8277
Support Team2025-07-16T10:39:11+00:00

Support desk

Take a read through our guides or get in touch with our team.

Doctor 360° support

If you need any help progressing your 360, please contact:

Email: support@edgecumbe.co.uk

Call: 0117 3328277

Patient Feedback attachments

If you need to send patient feedback files to us, please contact:

Email: patientfeedback@edgecumbe.co.uk

About us

Our track record in medical appraisal and revalidation is second to none, starting in 1995. We have trained thousands of consultants and GPs in medical appraisal, and served on numerous advisory groups and committees. We also work closely with the National Clinical Assessment Service and have maintained our position as one of two providers authorised to perform behavioural assessments since its formation in 2002.

Our Assessment Services are delivered by a small, close-knit team who understand that NHS medical staff are very busy people. We pride ourselves on prompt answers to queries, and efficient escalation and prioritisation where required. Because we are small and flexible, there’ll always be a familiar voice on the phone to respond to short notice requests.

Read about each of our team members below!

Rebecca Lees

Assessment Solutions Director

Becky has worked within the Health division of Edgecumbe Consulting Group since 2010 and having trained in First Line Management, now heads up the Health Services team to ensure that clients receive the best assistance and support they can.

Since working as Business Solutions Director for the company, Becky’s main focus has more recently been to drive the quality and development of our Edgecumbe Health products. In particular, she has been looking at how we can best draw from client feedback to improve the product as well as looking at the data captured to improve organisational intelligence on the insights that can be gained from 360 feedback.

Georgia Feltham

Senior Client Service Coordinator

Georgia joined Edgecumbe in 2015 after completing her A-levels in Bristol. Georgia started with us as an assistant working on data entry for our Doctor 360 and has since progressed to Senior Client Coordinator focussing on supporting our Doctor 360 clients and improving our tools and processing within our Health Services department. Georgia is Edgecumbe’s champion typist, averaging about a thousand words per minute (or at least it sounds like it)!

What do doctors think?

High standard, easy and fast – that’s what our customers tell us about our assessments. We love talking to all our customers, whether they’re doctors, revalidation managers or other professionals. This is what they say:

  • Working with the Edgecumbe 360 team has been an absolute pleasure. Their friendly, professional, and approachable manner makes the entire process smooth and stress-free from start to finish. They bring a genuine warmth to their work, coupled with deep expertise and thoughtful support that really sets them apart. Always responsive and helpful, the team ensures every interaction feels personal and tailored. I couldn’t recommend them more highly — a truly outstanding team who make a real difference.

    Revalidation and Appraisal Manager

    Central and North West London NHS Foundation Trust

  • I have no concerns and if there are any issues, I will always email these to Georgia. The turnaround of your response and response of your team to my emails has always been extremely quick to answer any queries and to fix any problems. Both Doctor 360 & Premier IT have always been extremely efficient and very professional.

    Rosalind

    North East London Foundation Trust

  • We’ve used the Edgecumbe Doctor 360 software for over 10 years and have always found their client support to be excellent. Any queries or support we require is handled quickly and efficiently, and the team is super helpful. The 360 platform for our admin team and doctors is innovative, intuitive, reliable and comes highly recommended.

    Oliver Miskin

    Senior e-Medical Workforce Officer, NHS Humber Health Partnership

  • Throughout this time, I can say without reservation, that the support from and working relationship with Edgecumbe, has been nothing short of excellent and fantastically client focussed.

    Graham Spencer

    Medical Workforce Appraisal Adviser: East and North Hertfordshire NHS Trust

  • I think both systems (Doctor 360 and PReP) are fantastic together. The doctors can access everything in one place and it also makes it easier for the revalidation teams. I personally wouldn't want it any other way! It also super helpful when assessing the evidence for revalidation.

    Revalidation Team

    The Dudley Group NHS Foundation Trust

  • Accessing Doctor 360 reports on PREP - keeps everything together.

    Revalidation Team

    Calderdale and Huddersfield NHS Foundation Trust

  • Edgecumbe have excellent customer service and I will certainly recommend them to other practices. When I have called or e-mailed they have been very friendly and efficient.

    Tyronn Tate

    Practice Manager: Wincobank Medical Centre

  • I have been very impressed with the whole process and have been recommending Edgecumbe to everyone.

    Dr Helen Taylor

    GP: NHS South Yorkshire & Bassetlaw

  • I can honestly say the Client Support is really excellent, couldn’t be improved and all are a pleasure to deal with. Well done, you truly deliver a wonderful and efficient service.

    Lorraine Bowman

    Appraisal & Revalidation Officer: Bolton NHS Foundation Trust

  • Thank you for all the help that you have given me.... it has been invaluable, and so pleasantly provided. I feel that the level and quality of service that you have provided to me needs to be acknowledged.

    Anonymous

    Consultant: BMI Healthcare

  • I must compliment your service so far …Easy phone access for help, Prompt correspondence, Good instruction/helpful pdfs, Intuitive website, Easy to use online areas and nice informative lay out.

    Andrew Hudson

    GP Lead Quality and Patient Safety (NHS South Cheshire CCG)

Find out more

Go to Top