{"id":413,"date":"2019-09-17T14:02:04","date_gmt":"2019-09-17T14:02:04","guid":{"rendered":"https:\/\/wordpress-187069-943309.cloudwaysapps.com\/?page_id=413"},"modified":"2022-12-06T16:49:20","modified_gmt":"2022-12-06T16:49:20","slug":"support-team","status":"publish","type":"page","link":"https:\/\/www.doctor360.co.uk\/support-team\/","title":{"rendered":"Support Team"},"content":{"rendered":"

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Support desk<\/span><\/h1>\n

Take a read through our guides or get in touch with our team.<\/span><\/h3>\n<\/div>\n<\/div>
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Doctor 360\u00b0 support<\/span><\/h3>\n

If you need any help progressing your 360, please contact:<\/span><\/p>\n

Email:<\/span> support@edgecumbe.co.uk<\/a><\/h4>\n

Call:<\/span> 0117 3328277<\/a><\/h4>\n<\/div>
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Patient Feedback attachments<\/span><\/h3>\n

If you need to send patient feedback files to us, please contact:<\/span><\/p>\n

Email:<\/span> patientfeedback@edgecumbe.co.uk<\/a><\/h4>\n<\/div>
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Doctor 360\u00b0 account support<\/span><\/h3>\n

For assistance with using your Edgecumbe Doctor 360 account, please use the following resources:<\/span><\/p>\n<\/div>

FAQs<\/a>Useful documents<\/a><\/p>\n<\/div>

Demo videos<\/a><\/p>\n<\/div>

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About us<\/h2>\n

Our track record in medical appraisal and revalidation is second to none, starting in 1995. We have trained thousands of consultants and GPs in medical appraisal, and served on numerous advisory groups and committees. We also work closely with the National Clinical Assessment Service and have maintained our position as one of two providers authorised to perform behavioural assessments since its formation in 2002.<\/p>\n

Our Assessment Services are delivered by a small, close-knit team who understand that NHS medical staff are very busy people. We pride ourselves on prompt answers to queries, and efficient escalation and prioritisation where required. Because we are small and flexible, there\u2019ll always be a familiar voice on the phone to respond to short notice requests.<\/p>\n

Read about each of our team members below!<\/strong><\/p>\n<\/div>

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Rebecca Lees<\/h2>\n

Assessment Solutions Director<\/h4>\n

Becky has worked within the Health division of Edgecumbe Consulting Group since 2010 and having trained in First Line Management, now heads up the Health Services team to ensure that clients receive the best assistance and support they can.<\/p>\n

Since working as Business Solutions Director for the company, Becky’s main focus has more recently been to drive the quality and development of our Edgecumbe Health products. In particular, she has been looking at how we can best draw from client feedback to improve the product as well as looking at the data captured to improve organisational intelligence on the insights that can be gained from 360 feedback.<\/p>\n<\/div>

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Georgia Feltham<\/h2>\n

Senior Client Service Coordinator<\/h4>\n

Georgia joined Edgecumbe in 2015 after completing her A-levels in Bristol. Georgia started with us as an assistant working on data entry for our Doctor 360 and has since progressed to Senior Client Coordinator focussing on supporting our Doctor 360 clients and improving our tools and processing within our Health Services department. Georgia is Edgecumbe\u2019s champion typist, averaging about a thousand words per minute (or at least it sounds like it)!<\/p>\n<\/div>

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\"Ellen<\/p>\n

Ellen Dacombe<\/h2>\n

Client Service Coordinator<\/h4>\n

Ellen joined Edgecumbe in 2021 and, alongside Georgia, coordinates the health assessment services. Her role is dedicated to supporting the Doctor360 team members, clients, GPs and doctors. She focuses on ensuring the smooth delivery of Edgecumbe’s health service whilst striving to improve the infrastructure and internal processes of Doctor360.<\/p>\n<\/div>

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\"Summer<\/p>\n

Summer Bolitho<\/h2>\n

Client Service Assistant<\/h4>\n

Summer joined Edgecumbe in October 2021. Summer is passionate about the work that Edgecumbe provides for its clients and enjoys being part of the dedicated Doctor 360 team. Her role includes administering and enabling support for GPs and doctors within the feedback service as part of their revalidation.<\/p>\n<\/div>

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What do doctors think?<\/h2>\n

High standard, easy and fast \u2013 that\u2019s what our customers tell us about our assessments. We love talking to all our customers, whether they\u2019re doctors, revalidation managers or other professionals. This is what they say:<\/p>\n<\/div>

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