{"id":444,"date":"2019-09-17T15:00:08","date_gmt":"2019-09-17T15:00:08","guid":{"rendered":"https:\/\/wordpress-187069-943309.cloudwaysapps.com\/?page_id=444"},"modified":"2024-02-15T11:37:39","modified_gmt":"2024-02-15T11:37:39","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/www.doctor360.co.uk\/terms-conditions\/","title":{"rendered":"Terms of Business"},"content":{"rendered":"

Terms of Business<\/span><\/h1>\n<\/div>
<\/div><\/div><\/div><\/div><\/div>

Terms of business<\/h2>\n

These terms of business (Terms), along with the attached invoice and\/or your payment form the contract between you and us. Where we say you, yourself or your in these Terms we refer to the client identified on the invoice and where we say we, us or our we mean Edgecumbe Consulting Group Limited, a company registered in England with registered address Whitefriars, Lewins Mead, Bristol BS1 2NT and company number 03033236. Edgecumbe Health is one of our trading names.<\/p>\n

Please note that specific terms of business may be agreed within a separate contract for organisation -based agreements.<\/p>\n

1. Correspondence and invoice<\/h3>\n

The correspondence we have had with you and the invoice, PayPal or Stripe payment identifies the requirements you have told us about and the scope of work we will deliver to you. You must let us know promptly if you think anything on the invoice is inaccurate.<\/p>\n

2. Services performers<\/h3>\n

Our services may be performed by any of our directors, employees, contractors or agents (our Personnel). We will always ensure that Personnel of the right qualification and seniority are engaged in the performance of the services. However, we will have discretion to decide which of our Personnel perform the services.<\/p>\n

3. Payment flow and delivery policy<\/h3>\n

Payments for Edgecumbe administrated 360 feedback exercises are to be made via our\u00a0website order page.<\/a> (As opposed to volume orders from organisations).<\/p>\n

We will invite the participant(s) you have specified to start their 360-feedback exercise(s) within 2 working days of receipt of full payment for the services ordered. The invitation will be sent via email from\u00a0support@edgecumbe.co.uk<\/a>\u00a0to the participant email address that you have entered on the order page.<\/p>\n

4. Our fees<\/h3>\n

Our website and\/or correspondence sets out our fees. These may be specified as an estimate, as a fixed fee, or with a formula for calculating them (for example, hourly or daily rates for our personnel). We will update you regularly on actual fees incurred where we have given you an estimate or a formula for calculating our fees. We review our rates annually and we will let you know what impact, if any, a review has on the amount we will charge you (a review will only impact charges for work additional to that which is set out in the client set-up email, for which the original rates quoted will continue to apply for the original scope of work). There is an administrative charge on invoices for less than 10 feedback licences and for payments made over the phone \u2013 these charges are listed on our website \u2018Buy Online\u2019 page. Our fees and payment arrangements constitute commercially sensitive information and are confidential.<\/p>\n

Invoice requests for orders of under 10 feedback licences will incur an administrative surcharge of \u00a37.50 + VAT (\u00a39).<\/p>\n

Fees for organisation-based contracts are based on volume orders.<\/p>\n

5. Expenses<\/h3>\n

You must reimburse us for travel from home to any venue by our Personnel where that venue is not their ordinary place of work. Our Personnel will travel by rail or air and use taxis or public transport between the train station or airport and the venue. Where reasonable, our Personnel will use first class travel to a maximum of 115% of the cost of standard travel. If our Personnel use a personal car, we will charge mileage to the venue at 55p per mile. We will charge all other travel and subsistence expenses, including any necessary overnight hotel accommodation and car parking, at cost. We will not be subject to your expenses policy or any expense payment process requirements you may have unless we expressly agree them in a contract or Sales Order.<\/p>\n

6. Purchase orders<\/h3>\n

If your purchase of services from us requires you to issue a purchase order number, you must specify it at the time of ordering. If you would like us to observe any other invoicing arrangements (for example sending copy e-mail invoices to particular recipients) you should let us know and we will endeavour to follow them. If you do not provide a purchase order number, we will send all invoices for the relevant services without a purchase order number. No terms and conditions or other text you purport to have legal effect (including where included on any purchase order you provide to us) shall be binding on us or form part of the contract between you and us.<\/p>\n

7. Cancellation and termination<\/h3>\n

For website orders, if you need to cancel services we have agreed to perform, please email\u00a0engaged@edgecumbe.co.uk<\/a>\u00a0with confirmation of the service you would like to cancel, as well as the name and GMC number of the participant and the date that they received their invitation to use the service.<\/p>\n

You are entitled to a full or partial refund under the following conditions:<\/p>\n

    \n
  1. Feedback services have not yet been made use of, including any use of the online feedback account and the sending of a patient feedback pack; and<\/li>\n
  2. You request the refund in writing, within 7 working days of the Doctor 360 feedback exercise being activated.<\/li>\n<\/ol>\n

    Either you or we may terminate a contract immediately by serving written notice to that effect on the other if at any time any one or more of the following events occurs:<\/p>\n