To be able to release a valid Colleague Feedback Report, we will require responses from at least 6 Peers and 6 Support\/Junior Colleagues.<\/p>\n
To be able to release a valid Patient Feedback Report, we would require you to return a minimum of 17 completed questionnaires to us.<\/p>\n
Special Circumstances: If you are unable to meet these requirements then we will usually accept written consent from your Responsible Officer to release your report with feedback from no less than 6 colleagues (3 Peers, 3 Support\/Juniors) and 7 patients.<\/p>\n
NB: MAAR Gateway specifically requests that any locum\/agency doctors using their service receive feedback from AT LEAST 15 colleagues and 20 patients before releasing their Doctor 360 Feedback Reports!<\/strong><\/p>\n NB: Please be aware that we do not currently process GMC questionnaires<\/strong><\/p>\n<\/div><\/div><\/div> The process for completing the colleague questionnaire and the self-assessment should take between 15 and 20 minutes to complete. The patient feedback should take around 5 minutes.<\/p>\n<\/div><\/div><\/div> For patients there is a separate questionnaire containing 21 questions, including one free comments question.<\/div><\/div><\/div> This depends largely on how long it takes for your colleagues to complete the questionnaire and how frequently you are able to obtain feedback from patients.<\/p>\n As a rough guide, from the date that you nominate colleagues to provide you with feedback, you should allow at least 4 weeks<\/strong> before your report will be released.<\/p>\n The system automatically sends reminders to colleagues who have not responded and you are able to go online using your unique password and check your progress and encourage colleagues to respond.<\/p>\n The Doctor 360 Team will release your patient report once the online self-patient assessment has been completed and a minimum of 17 (20 for MAAR Gateway users) completed questionnaires have been returned. Please allow 5 working days from our receipt of the completed questionnaires for your report to be released.<\/p>\n<\/div><\/div><\/div> Your report will be discussed with your appraiser; no one else will see your report unless specified by your Trust.<\/p>\n<\/div><\/div><\/div> Yes it is confidential, however in the event that feedback is provided anonymously, which causes the Responsible Officer (RO) to have concerns over patients’ safety, he or she may request that the reviewer is identified so that the concerns can be evaluated. In short, patients safety takes precedence over anonymity.<\/p>\n NB: if you have serious concerns about a colleague you are obligated to report these concerns in line with GMC guidance.<\/strong><\/p>\n<\/div><\/div><\/div> The Doctor 360 software will work with any browser that is currently supported by its provider, for example Microsoft in the case of Internet Explorer. We will also try where possible to make the software compatible with older browsers. For example, although Microsoft no longer supports Internet Explorer 8 (as of 12th January 2016), we know that some NHS systems still use this version so we do all that we can to make the system work with it.<\/p>\n<\/div><\/div><\/div> Yes; Doctor 360 can be purchased as a fully integrated element of the renowned Revalidation Management package \u2018PReP\u2019 by Premier IT<\/a>. Please get in touch and we can arrange for one of the Premier IT team to talk you through the options.<\/p>\n<\/div><\/div><\/div><\/div><\/div> One-off payments<\/strong>: If you wish to<\/span> purchase<\/span> for yourself<\/span>,<\/span> or <\/span>up to <\/span>nine<\/span>\u00a0Doctor 360 colleague and\/or patient feedback exercises<\/span> on behalf of a doctor<\/span>, please go to our\u202f <\/span><\/span>Buy Online<\/span><\/span><\/a>\u202f page.<\/span><\/span> Some GP areas and agencies are registered for discount codes so, if unsure, please check with us first before <\/span>paying:<\/span>\u202f<\/span><\/span>c<\/span>all <\/span>us on <\/span>0117 3328277<\/strong>.<\/span><\/span><\/p>\n NB: If you require more than 9 accounts then please contact us<\/a>, as there may be a reduction in price and we can create an invoice for you.<\/p>\n Large designated bodies<\/strong>: If you’d like to enquire about installing Doctor 360 as part of your organisation’s appraisal system, then please get in touch with us<\/a>.<\/p>\n Individual members of organisations who hold an account with us<\/strong>: P<\/span>lease contact your Revalidation Support Team to find out when you will be issued with a feedback account. If <\/span>you<\/span> a<\/span>re<\/span> unsure, please contact us at<\/span>\u00a0<\/span><\/span>support@doctor360.co.uk<\/a>.<\/span><\/span><\/p>\n<\/div><\/div><\/div> No problem – you can checkout as a PayPal guest when purchasing your Colleague and\/or Patient Feedback. Once you’ve clicked on ‘Pay Now’ you can select to pay as a guest, rather than creating or using a PayPal account.<\/p>\n Alternatively, if you’re struggling we can issue an invoice to be paid via BACS transfer. However please be aware that the set up time will be slower for this method.<\/p>\n<\/div><\/div><\/div> I<\/span>f your feedback exercise was <\/span>purchased<\/span> on an individual basis, please allow <\/span>two<\/span> working days <\/span>after <\/span>payment to receive your login details.<\/span><\/span>\u00a0<\/span><\/p>\n All feedback exercises <\/span>purchased<\/span> during <\/span><\/span>any out of office hours<\/span><\/span> will be activated on the next working day. Login details will be received upon activation via email.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/i><\/i><\/span>How long does it take to complete the questionnaire?<\/span><\/a><\/h4><\/div>
<\/i><\/i><\/span>What questions are asked in the questionnaire?<\/span><\/a><\/h4><\/div>
<\/i><\/i><\/span>How long does it take to complete the whole process?<\/span><\/a><\/h4><\/div>
<\/i><\/i><\/span>Is the process confidential?<\/span><\/a><\/h4><\/div>
<\/i><\/i><\/span>Is the feedback anonymous?<\/span><\/a><\/h4><\/div>
<\/i><\/i><\/span>Which internet browsers are compatible with Doctor 360?<\/span><\/a><\/h4><\/div>
<\/i><\/i><\/span>Can I order Doctor 360 as part of a revalidation management system?<\/span><\/a><\/h4><\/div>
Registration<\/h2>\n<\/div>
<\/i><\/i><\/span>Ordering your feedback exercise(s)<\/span><\/a><\/h4><\/div>
<\/i><\/i><\/span>I want to purchase Doctor 360 but don't have a PayPal account<\/span><\/a><\/h4><\/div>
<\/i><\/i><\/span>I\u2019ve just purchased a feedback exercise but haven\u2019t received login information<\/span><\/a><\/h4><\/div>